Georg Geissler
Director Customer Journey Division
360° Customer Support
To guarantee optimal availability of our systems, we offer our customers a wide range of services. Depending on the service case our qualified service specialists support you with the necessary measures directly at your production site or via remote service.
ROUND-THE-CLOCK-SUPPORT
- We place highest priority on personal contact
- 24 hours on-call service
- According to the service case we have the right expert or service engineer for you
MAINTENANCE CONCEPTS
- Maintenance contracts according to your production conditions
- No expensive downtimes through preventive maintenance
- On-site repair by our service engineer
PRODUCTION SUPPORT
- Start of production and subsequent integration into production under the supervision of experienced specialists
- Checking various production programs and their processes
Training
- Trainings for beginners and experts
- Individual on-site trainings for our customers
- Practical trainings and 'learning by doing'
Spare Parts
- Certification according to DIN EN ISO 9001
- Only original: our spare parts are made for perfect fit
- Fast spare parts supply worldwide
- Consequent use of our spare parts prevents downtimes
